Quality Policy

OUR VISION AND MISSION

We are a company which makes our clients’ dreams come true through a high level of creative, programmatic, and functional quality.

By focusing on the human being as user of the built environment, as creator of new experiences and their functionalities, we can say that the sky is the limit when it comes to adding value to all interested parties.

OUR QUALITY

At NLA, each client is unique, with unique expectations and needs, to whom we offer a top level of customized service, through a rigorous methodology, one which looks at every single opportunity as unique, searching for optimal technological and innovative solutions with a strict compliance with timelines and a permanent cost control exercise.

Our multi-disciplinary team is highly qualified and experienced, enabling us to follow all design stages, from early conception to final completion.

In line with these guiding principles NLA is committed to:

- Understand and attend to the needs and expectations of our clients and other interested parties, offering a customized, rigorous, and innovative service, promoting anthropocentric architecture (focused on people).
- Look at clients, interested parties and suppliers as partners in business, respecting the established agreements and rendering a service which meets their goals whilst understanding the needs of the end users in all spaces design.
- Establishing strategic, long-lasting partnerships with companies with other expertises in such a way that, as a whole, the capacity to create value for our clients and interested parties is maximized.
- Promoting a pleasant environment for our design team (a cohesive multi-disciplinary and complementary team), respecting the agreed contracts, favoring their wellbeing, their vocational training, their personal upbringing and continuous follow up, for we believe this to be a major responsibility and priority.
- Guaranteeing the technological update and the use of innovative and differentiating tools, so to achieve high performance levels and output of all resources available in the company.
- Abiding by all legal and regulatory by-laws and all other requirements concerning our activity and supervision.
- Using the quality management system as a dynamic and evolutionary tool, with the aim to continuously improve and optimize efficiency and effectiveness of our processes.

We count on the commitment, involvement and dedication of our collaborators and partners to achieve a common goal: Excellence.

The Board at NLA is committed to make available the necessary resources so that the Quality Policy can be implemented by all our staff and partners, and the strategic objectives met, such policies being one of the keystones of NLA’ strategic orientation.

OUR VALUES

- Client oriented
- Ethics and professionalism
- Corporate culture and attitude
- Competence and rigor
- Professional team qualification
- Technology and Innovation
- Sustainable responsibility towards the Planet

Last updated on March 1st, 2021.

 

Quality Certificate